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Shipping
For order processing time, please see from each product's description. Most orders have 5 business days handling time. To ensure the quality of our products. we can not guarantee the handling time will not exceed 5 days, but we do guarantee the overall shipping period will not be longer than we stated.
- Worldwide Express Shipping: 10 ~ 12 Business days Exclude Handling Time
-【US & CANADA order】Expedited Shipping: 4 ~ 7 Business Days Exclude Handling Time
Returns
Our policy lasts 30 days. If 30 days have gone by since your order is delivered, unfortunately we can’t offer you a refund or exchange. （Return period has been extended to 60 days during COVID 19 Pandemic)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
We can only refund 70% of the total amount if the following return reasons are provided by the customers.
- Customer ordered wrong size, wrong color, wrong item.
- Customer received order late due to customer's own mistake or situation.
- Customer fail to read product description carefully and ordered the wrong item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
We can only refund 70% of the total amount if the following return reasons are provided by the customers.
- Customer ordered wrong size, wrong color, wrong item.
- Customer received order late due to customer's own mistake or situation.
- Customer fail to read product description carefully and ordered the wrong item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 ~ 7 business days.
If you have received damaged or defective product, you may not need to return the product for refund, however we would need a picture of the defective product you have received for review. We will determine whether or not you are eligible for the refund depending on the proof you provide us.
Please note, if you as a buyer fail to read our product description and claim the product is not what you expected, we will still authorize your return request; however you will be responsible for the return shipping cost and the initial shipping cost we had paid for delivering this product. In other words, you will not receive full refund for this order. And you must return the product for a refund.
No Refund Policy
We will not issue any refund under the following circumstances.
- Wrong shipping address or wrong shipping information
- Customer can not be reached by destination country's border agency regarding tax information
- Refused Delivery or Multiple unsuccessful delivery attempts
- Shipment Delivered with Proof of Delivery Document
- Unreachable contact number
- Receiver moved to a new address
- Returned order without prior notice
- Buyer returned washed or damaged items
- Buyer failed to take picture of defective item(s) within 7 days of receipt
Late or missing refunds (if applicable)
20% Late Shipment Refund may be applied after verification (excluding conditions like missed delivery attempt, inaccurate address information, receiver unreachable, refused delivery and packages left without signature)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of these and you still have not received your refund yet, please contact us at [email protected]
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 18 Spring Garden Ave, Unit 1010, North York ON M2N 7M2, Canada. Please make sure to submit LESS THAN US $14 as the value of the goods, or Canada border will charge you custom and duties fees. Unpaid shipment or shipment with outstanding customs and duties fees will be refused by us.
Return Shipping Instruction
To return your product, you should mail your product to:
Receiver name: NycDress
Address: M3JQ+7Q Dongcheng Residential District, Dengzhou, Nanyang, Henan, China
Phone: +(317) 772-6436
Please make sure to submit LESS THAN US $14 as the value of the goods, or Canada border will charge you custom and duties fees. Unpaid shipment or shipment with outstanding customs and duties fees will be refused by us.
To receive refund for your return order. You will be responsible for paying for your own shipping costs for returning your item. We will not disburse your return shipping cost in any situation. If you have received damaged or defective product, you may not need to return the product for refund, however we will need you to take a picture of the defective product you have received and send us for review. We will determine whether or not you are eligible for the refund depending on the proof you provide us.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You must use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you use non-tracking shipping service.